Spa Receptionist – Luxury Hotel in Costa Smeralda

About the role

The Spa Receptionist will be the first point of contact for guests visiting the spa at Hotel Cala di Volpe in Costa Smeralda. You will manage reservations, provide service information, and ensure a seamless, welcoming experience for both individual and group clients.

Key responsibilities

• Schedule spa and salon services using the reservation software system.
• Confirm appointments with guests by phone and answer service‑related inquiries.
• Maintain an up‑to‑date reservation and cancellation list throughout the day.
• Check‑in guests, verify their details, and give a brief orientation of spa facilities.
• Promote and sell spa services, process payments, and handle cash tips.
• Balance receipts, scan documents for accounting, and secure the cash drawer.
• Report maintenance needs, accidents, or unsafe conditions to the appropriate departments.
• Uphold company policies, dress code, confidentiality, and professional etiquette.

Required profile

• High school diploma or G.E.D. equivalent.
• Less than one year of related experience in a hospitality or spa environment.
• No supervisory experience required.
• Ability to stand, walk, and lift objects up to 10 lb without assistance.

Required skills

• Proficiency with reservation software systems.

What we offer

• Equal‑opportunity employment within a global luxury hotel brand.
• Training and development in a high‑end hospitality setting.