Account Manager – Partner Relations

About the role

Smartbox is looking for an Account Manager to strengthen relationships with existing partners and uncover new business opportunities. You will be the main point of contact for partners, providing support, insights and strategic advice to drive growth and satisfaction.

Key responsibilities

• Establish and maintain long‑term, trust‑based relationships with partners, acting as their primary advisor.
• Plan and execute quarterly business reviews for top accounts, presenting tailored performance insights.
• Identify and pursue upselling and cross‑selling opportunities, applying the 80/20 rule to prioritize flagship accounts.
• Respond to partner requests promptly, resolve issues using established processes, and keep partners informed.
• Analyze BI reports and partner KPIs weekly, providing data‑driven recommendations and participating in strategic portfolio analysis.

Required profile

• Strong client‑relationship management skills with a proactive, consultative approach.
• Ability to prioritize high‑value accounts and meet quarterly contract targets.
• Excellent problem‑solving abilities and a data‑oriented mindset.
• Effective communication skills for both internal collaboration and external partner interaction.

Required skills

What we offer

• Opportunity to work in a leading European experience brand.
• Collaborative environment with local and international teams.
• Professional development through strategic account management projects.