Business Analyst - Card and Payments

About the role

Fiserv, a global leader in fintech and payments, is hiring a Business Analyst in Milan. Reporting to the Programme Director and/or Programme Manager, the role supports client implementations, conversions and migration initiatives by gathering, analysing and documenting business and functional requirements. It works with clients, internal teams and third-party partners to turn business needs into structured requirements aligned with solution capabilities and operational processes.

Key responsibilities

• Gather, validate and document business and functional requirements, process flows, business rules and user stories with clients and subject matter experts.
• Analyse current-state and target-state processes, identify gaps and dependencies, and support solution definition and impact assessments.
• Maintain requirements traceability, decision logs and functional documentation, including gap analysis and process documentation.
• Support testing, UAT, go-live readiness and transition to BAU, and escalate risks and issues to stakeholders.
• Manage business analysis deliverables according to Fiserv governance, track changes and open points, and take part in governance meetings and status reviews.
• Act as a liaison between business stakeholders and delivery teams, and confirm that requirements are delivered and transitioned into implementation, testing, warranty and BAU.

Required profile

• Significant proven experience in business analysis, requirements gathering or solution analysis in financial services, cards and payments (6-10 years); card and payment processing experience preferred.
• Experience supporting or leading business analysis for medium to large client-facing implementations, conversions or migrations.
• Working knowledge of issuing, card-processing and payments operations.
• Subject matter expert or business analyst experience in areas such as regulatory, compliance, card processing, customer correspondence, collections, risk/fraud, disputes, chargebacks, testing, consumer finance, credit cards, loans, debit cards and retail cards is strongly preferred.
• Professional proficiency in both English and Italian.

Required skills

• Strong verbal and written communication skills.
• Business analysis, requirements gathering and functional analysis.
• Business analysis certification or equivalent professional training preferred.