Community Manager – Build & Engage User Communities

About the role

Air Apps is looking for a proactive Community Manager to shape and grow its global user community. You will work onsite in our office, collaborating with product, marketing, and support teams to create an inclusive environment where users feel connected and valued.

Key responsibilities

• Develop and execute community engagement strategies to attract and retain users.
• Manage and moderate forums, social media groups, and discussion platforms.
• Respond to user inquiries, facilitate conversations, and promote positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with cross‑functional teams to ensure a seamless user experience.
• Monitor and analyze engagement metrics to refine strategies.
• Identify and activate brand advocates, ambassadors, and super‑users.
• Maintain community guidelines and policies to ensure a safe space.

Required profile

• Approximately 3+ years of experience in community management, social media, or customer engagement.
• Strong written and verbal communication skills with the ability to inspire users.
• Proven ability to handle sensitive situations, mediate conflicts, and enforce guidelines.
• Experience planning and executing community‑driven events or initiatives.
• Passion for building meaningful relationships and fostering an inclusive community.

Required skills

• Discord
• Reddit
• Facebook Groups
• Slack