Community Manager

About the role

Air Apps is looking for a Community Manager to build, grow, and engage its global user community. You will work onsite in Lisbon, collaborating with product, marketing, and support teams to create a vibrant, inclusive environment for users across forums, social media, and user groups.

Key responsibilities

• Develop and execute strategies to increase community size and engagement.
• Moderate forums, social media groups, and discussion platforms, responding to user inquiries and fostering positive interactions.
• Organise and promote community events, webinars, and Q&A sessions.
• Collaborate with cross‑functional teams to ensure a seamless user experience.
• Monitor community metrics, analyse data and optimise engagement tactics.
• Identify and activate brand advocates, ambassadors and super‑users.
• Maintain community guidelines and ensure a safe, welcoming space.

Required profile

• At least 3 years of experience in community management, social media management or customer engagement.
• Proven ability to manage online communities on platforms such as Discord, Reddit, Facebook Groups or Slack.
• Strong written and verbal communication skills with a talent for inspiring users.
• Experience handling sensitive situations, mediating conflicts and enforcing guidelines.
• Passion for building meaningful relationships and driving community‑focused initiatives.

Required skills

• Discord
• Reddit
• Facebook Groups
• Slack