This job is no longer available
This job expired on 14/08/2026. It no longer accepts applications.
Community Manager
Air Apps · Rome et périphérie
Job description
About the role
Air Apps is looking for a Community Manager to build, grow, and engage its global user community. You will work onsite in Lisbon, collaborating with product, marketing, and support teams to create a vibrant, inclusive environment for users across forums, social media, and user groups.
Key responsibilities
- Develop and execute strategies to increase community size and engagement.
- Moderate forums, social media groups, and discussion platforms, responding to user inquiries and fostering positive interactions.
- Organise and promote community events, webinars, and Q&A sessions.
- Collaborate with cross‑functional teams to ensure a seamless user experience.
- Monitor community metrics, analyse data and optimise engagement tactics.
- Identify and activate brand advocates, ambassadors and super‑users.
- Maintain community guidelines and ensure a safe, welcoming space.
Required profile
- At least 3 years of experience in community management, social media management or customer engagement.
- Proven ability to manage online communities on platforms such as Discord, Reddit, Facebook Groups or Slack.
- Strong written and verbal communication skills with a talent for inspiring users.
- Experience handling sensitive situations, mediating conflicts and enforcing guidelines.
- Passion for building meaningful relationships and driving community‑focused initiatives.
Required skills
- Discord
- Facebook Groups
- Slack
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Air Apps
Rome et périphérie