Field Service Representative – HVAC

About the role

Trane Technologies, a global leader in climate solutions for buildings, homes and transportation, is looking for a Field Service Representative in Trezzano Sul Naviglio. The role provides on-site technical support, system maintenance and customer service for HVAC products, helping maximise customer satisfaction, optimise equipment performance and ensure long-term system reliability. It also involves developing and delivering technical training programmes for service and installation technicians.

Key responsibilities

• Provide day-to-day technical support to customers, dealers and internal/external teams by phone and on site.
• Communicate technical information clearly and recommend improvements to system performance and reliability.
• Distribute service bulletins, alerts and technical updates in a timely way.
• Investigate product performance issues and document quality problems.
• Maintain accurate service records, documentation and reports.
• Partner with sales, engineering and service teams and support them with customer relationship management and technical expertise.
• Establish, deliver and improve technical training programmes for service and installation technicians.
• Administer corrective action programmes, concessions and warranty claims.
• Handle customer inquiries and complaints professionally.
• Follow safety protocols, environmental guidelines and compliance requirements, and identify opportunities for energy efficiency.
• Take part in rotating on-call shifts, emergency calls and occasional travel.

Required profile

• High school diploma; a technical degree or certification in HVAC, refrigeration or a related field is preferred.
• More than 5 years of field service experience in HVAC, refrigeration or mechanical/electrical systems.
• Valid driver's licence.

Required skills

• Strong mechanical, electrical and troubleshooting skills.
• Ability to read technical drawings, schematics and equipment manuals.
• Proficiency with mobile devices and service management software.
• Excellent customer service and communication skills.