Global Key Account Manager – Softlines

About the role

SGS is seeking a Global Key Account Manager for its Softlines division to retain and grow relationships with top customers across Italy and globally. The role acts as a strategic partner, identifying new business opportunities and supporting accelerated growth targets.

Key responsibilities

• Maintain and expand business with existing key accounts, ensuring high service levels and identifying improvement areas.
• Develop new client relationships within the Softlines industry in Italy, building a network of contacts and researching market opportunities.
• Collaborate with C&P locations, sales, operations and client‑service teams to deliver integrated solutions and meet KPIs.
• Transfer client feedback and innovative solutions to the Global Technical Team.
• Support marketing initiatives, prepare brand‑recognition strategies and partner with industry associations.
• Produce regular revenue forecasts, reports and presentations for senior management.
• Drive revenue‑share opportunities and align services with global business strategies.

Required profile

• 10+ years of experience in multinational organisations, preferably within Softlines, fashion or luxury sectors.
• Strong understanding of the global Softlines market and proven exposure to high‑end fashion brands.
• Demonstrated track record in sales hunting and key‑account management.
• Fluent English; submission of an English CV required.

Required skills