Group M&E Supervisor – German, Swiss and Austrian Hotels

About the role

Radisson Hotel Group is looking for a Group M&E Supervisor for its Milan office, within the Meeting & Events Sales Cluster. You will help drive enquiry conversion, maintain high service standards and support the team, focusing on selling groups for the group's German, Swiss and Austrian hotels. The role suits someone who enjoys selling hotels for meetings, events and groups and wants to use their German-speaking abilities.

Key responsibilities

• Handle enquiries efficiently and professionally, meeting group standards and agreed response times
• Turn enquiries into signed contracts using the group's tools, systems and processes to maximise revenue
• Support, coach and assist team members so the Cluster Groups & M&E department runs smoothly
• Deliver a consistently high level of service, meeting property and company standards
• Identify upselling, cross-selling and new business opportunities
• Work closely with colleagues across departments to maximise client satisfaction

Required profile

• Experience in a Meetings & Events role, ideally in a hotel or hospitality environment
• Ability to lead a team with a positive, motivating attitude
• Strategic mindset, able to develop topics independently and proactively
• Excellent communication and negotiation skills in German and English
• Creative problem solver with an eye for detail, thriving in a fast-paced environment
• Passion for delivering outstanding guest and client experiences

Required skills

• Professional German and English
• Skilled with IT systems on various platforms

What we offer

• Modern systems and processes, plus an onboarding week and buddy program
• Radisson Academy e-learning and internal training
• Office hours Monday to Friday, 8 a.m. to 6 p.m., with Flex Working up to 2 days a week
• €500 refer-a-friend bonus, an extra day off around your birthday and free access to the in-house gym
• Hotel rates for employees and friends and family, plus a 30% food and beverage discount during stays
• M&E incentive agreement and up to 53% off stays as a team member