Guest Services Officer

About the role

The Guest Services Officer provides friendly, passionate, and committed support to guests onboard, ensuring a high level of satisfaction through active listening and problem resolution. This position requires a strong sense of humor and the ability to work effectively in a fast‑paced hospitality environment for a 5‑6 month contract.

Key responsibilities

• Listen to guest concerns, extend assistance, and resolve issues promptly.
• Handle cash transactions, understand US currency and exchange rates, and maintain accurate records.
• Operate basic office equipment such as telephones, computers, and copy machines.
• Communicate tactfully with guests, department heads, and shipboard staff to negotiate resolutions.
• Maintain a professional and positive demeanor at all times.

Required profile

• Minimum one year of experience in a customer‑contact role within the hotel or related industry.
• At least one year of cash‑handling experience.
• High school diploma or equivalent preferred.
• Willingness to work onboard for 5‑6 months.
• Clear spoken and written English; additional languages (Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, Danish) are essential.

Required skills

• Cash handling and knowledge of US currency and exchange rates.
• Operation of basic office equipment (telephone, computer, copy machine).

What we offer

• Opportunity to work in an international hospitality environment.
• Dynamic team culture focused on guest satisfaction.