Housekeeper Porter

About the role

The Housekeeper Porter supports the housekeeping team at Orient Express’s new 5‑star hotel in Venice, ensuring that public areas, back‑of‑house spaces and guest‑room corridors are immaculate. Working in a luxury environment, the Porter contributes directly to the high‑standard guest experience expected by the brand.

Key responsibilities

• Deliver fresh linen, towels and guest amenities to floor pantries and Room Attendant carts.
• Collect and transport soiled linen and towels to the laundry.
• Empty trash and recycling bins from guest rooms and service areas, ensuring proper disposal.
• Assist Room Attendants with heavy trash removal, furniture moving and other physically demanding tasks.
• Stock and organise housekeeping storage rooms, pantries and trolleys, keeping them tidy and well‑maintained.
• Deliver special guest requests such as extra towels, pillows, roll‑away beds or cribs promptly and courteously.
• Follow brand Standard Operating Procedures, local SOPs, LQA and Forbes Five‑Star standards to meet management targets.

Required profile

• Physical stamina to handle heavy trash and move furniture.
• Ability to follow detailed SOPs and maintain luxury‑level cleanliness standards.
• Team‑oriented attitude to support Room Attendants and other housekeeping staff.

Required skills