Inside Sales Lead

About the role

Moog is seeking an Inside Sales Lead to head its Sales Administration team in Malnate, Italy. Reporting to the Sales Manager, you will be responsible for driving operational excellence across order management, customer service, export activities and commercial support while acting as the main liaison between sales and internal functions.

Key responsibilities

• Lead, coach and develop a team of around 10 Sales Administration professionals across multiple Italian sites.
• Ensure accurate and timely processing of customer orders, quotations, shipping documentation and commercial records.
• Serve as the primary point of contact for selected strategic customers and key accounts, handling escalations and ensuring high satisfaction.
• Coordinate with Supply Chain, Procurement, Production Planning, Logistics and Finance to align product availability, delivery schedules and customer priorities.
• Support Sales Account Managers, distributors and direct customers throughout the commercial lifecycle.

Required profile

• Highly motivated and customer‑oriented professional.
• Proven experience leading a team of sales administration or similar staff.
• Strong ability to work across functions and manage complex order‑to‑delivery processes.
• Excellent communication skills for interfacing with internal departments and strategic customers.

Required skills