Key Account Manager - Italy Regions

About the role

Glovo, part of the Delivery Hero Group, is looking for a Key Account Manager for the Italy regions. You will build, manage and grow relationships with top restaurant partners, acting as a trusted consultant who uses data-driven insights and cross-functional collaboration to optimise partnerships and maximise business impact.

Key responsibilities

• Build and maintain strong, long-term relationships with restaurant partners through consistent, proactive communication.
• Understand partners' business goals and challenges and give them strategic guidance and support.
• Analyse data to drive operational excellence, growth and profitability for partners and for Glovo.
• Drive revenue growth through smart promotions, marketing activations and menu optimisation, and take ownership of partner revenue performance.
• Work with Marketing, Operations, Finance and Customer Service to design customised solutions for each partner.
• Own the partner onboarding process in the app, from store setup to supporting their first days, with a focus on operations, marketing and sales.

Required profile

• 2+ years of experience in high-performance account management or business consultancy, preferably in FMCG, food-hospitality or on-demand delivery.
• Bachelor in Business Administration, Marketing or Industrial Engineering is a plus.
• Native-level Italian and English proficiency are required.
• Proven track record of exceeding KPIs, problem-solving, organisation and time management.

Required skills

• Good knowledge of internal tools such as the Google suite.
• Salesforce is a plus.

What we offer

• 30% quarterly performance bonus and an equity plan.
• Private health insurance, monthly Glovo credit and discounts on transport, food and kindergarten.
• Extra time off, two days of work from home per week and up to three weeks working from anywhere a year.
• Enhanced parental leave and an office-based nursery.
• Online therapy and wellbeing benefits.