Mitigation Coordinator

About the role

The Mitigation Coordinator supports mitigation operations by coordinating jobs, scheduling crews, communicating with customers and insurance representatives, and overseeing administrative tasks to ensure projects run smoothly from start to finish.

Key responsibilities

• Receive and prioritize emergency service calls, schedule mitigation crews based on urgency and geography, and manage on‑call rotations.
• Serve as primary contact for customers, providing status updates and coordinating with insurance adjusters and property managers.
• Create and maintain accurate job files, collect required documentation (authorizations, photos, moisture logs, equipment usage), and ensure compliance with company standards.
• Coordinate equipment logistics, track job milestones, and support field teams with administrative needs.
• Ensure adherence to company procedures, IICRC standards, and insurance guidelines while maintaining confidentiality.

Required profile

• High school diploma or equivalent (associate degree preferred).
• 2+ years of administrative, dispatch, or coordination experience, preferably in restoration.
• Strong organizational, multitasking, and communication skills in a fast‑paced environment.
• Ability to work flexible hours, including occasional evenings or weekends, and pass background and drug screenings.

Required skills

• Proficiency with Microsoft Office.
• Experience using job‑management software such as DASH, Encircle, or Xactimate.

What we offer

• Competitive hourly wage (non‑exempt, overtime eligible) with benefits including health, dental, vision, 401(k), paid time off and holidays.
• Ongoing training, professional development, and career advancement opportunities.