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This job expired on 17/09/2026. It no longer accepts applications.
Onsite IT Support Engineer (Level 2 – Smart Hands)
NP Group · Milan
Job description
About the role
We are seeking an experienced Onsite IT Support Engineer to join our team in Milan on a long‑term freelance basis. The role focuses on Level 2 deskside support for end‑user devices, network infrastructure and meeting‑room technologies.
Key responsibilities
- Provide Level 2 hardware and software support for laptops, desktops, printers and Teams Rooms.
- Perform device deployments, imaging and hardware refresh cycles.
- Deliver Smart Hands assistance for network, server and AV infrastructure.
- Support office moves, asset management and end‑user assistance.
- Coordinate with vendors and Global IT teams.
Required profile
- Proven experience in onsite/deskside IT support within enterprise environments.
- Strong troubleshooting skills for Windows, hardware and Office 365.
- Experience delivering Smart Hands services for networking or infrastructure.
- Excellent customer service and communication abilities.
Required skills
- Windows operating system
- Office 365
- Hardware troubleshooting
- Networking (Smart Hands)
- AV infrastructure
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NP Group
Milan