Reservation Trainee Internship in Milan

About the role

This internship offers a hands‑on introduction to hotel reservation operations at The Westin Palace in Milan. As a Reservation Trainee you will work alongside experienced staff, gaining insight into Marriott’s global hospitality standards and Westin’s wellness‑focused brand.

Key responsibilities

• Assist the reservations team with booking inquiries and data entry.
• Support front‑desk staff by handling guest requests and providing accurate information.
• Learn to use the hotel’s reservation software and follow standard operating procedures.
• Collaborate with other departments to ensure a seamless guest experience.
• Participate in training sessions that cover Marriott’s culture, brand values, and wellness initiatives.

Required profile

• Current college or university student.
• Strong interest in hospitality and hotel operations.
• Excellent communication and interpersonal skills.
• Proactive attitude, eager to learn and contribute.
• Alignment with Westin’s focus on guest well‑being and wellness.

Required skills

What we offer

• Practical experience in a world‑leading hotel brand.
• Mentorship from seasoned hospitality professionals.
• Exposure to Marriott’s global network and career development resources.
• Opportunity to work in a vibrant, wellness‑oriented environment.