Reservations Agent – Luxury Hotel
Four Seasons · Florence
Job description
About the role
We are looking for a Reservations Agent to join Four Seasons Hotel Firenze. The role involves handling guest inquiries and reservations through multiple channels, ensuring a seamless and luxurious experience for our guests.
Key responsibilities
- Answer general hotel phone calls, route them to the appropriate extensions, and manage wake‑up call requests.
- Handle guest inquiries via email, chat and other hotel communication tools.
- Capture and process incoming reservation requests, complete internal reservation forms and coordinate booking details.
- Maintain and update the telephone switchboard, internal telephone directory and hotel computer systems.
- Process brochure requests, manage fax communications and ensure proper operation of facsimile machines.
- Perform guest recognition duties and conduct pre‑arrival reviews to prepare all departments for incoming guests.
Required profile
- Strong communication skills with a friendly and professional demeanor.
- Ability to work efficiently in a fast‑paced, luxury hospitality environment.
- Attention to detail and accuracy when handling reservations and guest information.
Required skills
- Telephone switchboard operation (PBX).
- Hotel computer systems and reservation software.
- High‑speed Internet usage.
- Facsimile machine handling.
- Email and chat platform proficiency.
Questions fréquentes
Why are you reporting this job?
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 giorno fa
Expires tra 1 mese
9 views · 0 applications
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Four Seasons
Florence
Related job offers
-
Supervisor Formazione e Operazioni Qualità
Michael Page Florence -
Hotel Operations Supervisor (m/f/d) – Bea
Ruby Group Florence -
Director of Rooms
The Social Hub (B Corp™) Florence -
SPA Receptionist per Hotel 5* a La Thuile e Courmayeur
R Collection Hotels Courmayeur -
Guest Relations Agent – Hotel di lusso
Europa Palace San Remo