Retail IT Engineer Lead

About the role

Tory Burch, an American luxury lifestyle brand founded in 2004, is looking for a hands-on engineering manager to lead retail technology delivery and operations in Milan. The role covers POS, payments, clienteling and store reporting, working with vendor resources, Store Operations and new store openings.

Key responsibilities

• Own store technology delivery and operations: lead feature development and on-call support for POS, clienteling, store reporting and payments; run incident and root cause analysis, harden releases and monitor uptime, authorization success rates and tender reliability.
• Launch and scale new stores and relocations: partner with Retail Ops to stage POS devices, payment terminals and clienteling iPads, ensuring configuration, integrations, security and acceptance tests are complete.
• Integrate payments and clienteling with partners and platforms, aligning SDKs, APIs and compliance requirements.
• Enable omnichannel store experiences with Global OMS and eCommerce teams, supporting BOPIS, ship-from-store and remote selling, and tracking store-level SLAs, inventory and price accuracy.
• Manage vendor relationships for hardware, software and network services, and take part in strategic planning for retail technology.
• Ensure high availability of retail applications such as CRM, mPOS and store network infrastructure.
• Maintain dashboards for latency, error budgets, device health and store uptime, prioritize backlogs with data and align release calendars with trade and holiday peaks.

Required profile

• Minimum 8 years of IT experience, with at least 6 in a retail-focused environment.
• Proven track record of managing and deploying modern POS systems and retail applications.
• Strong understanding of retail operations, store infrastructure and customer-facing technologies.
• Experience with project management methodologies and tools.
• Excellent communication and stakeholder management skills.
• Fluent English; additional European languages are a plus.
• Willingness to travel across Italy and EU regions, including overnight trips.

What we offer

• Competitive pay and rewards for high performance.
• Benefits covering mental and physical health and financial security.
• Employee discount and access to exclusive sample sales.
• Free on-demand executive coaching.