Retail Specialist – Customer Service & Sales

About the role

As a Retail Specialist at Apple, you will deliver an exceptional customer experience by understanding each visitor’s needs, recommending the right Apple products and services, and helping them become proud owners. You will work in a fast‑paced store environment, collaborating with teammates to achieve sales goals while fostering an inclusive atmosphere.

Key responsibilities

• Provide personalized product recommendations and educate customers on Apple’s ecosystem.
• Stay up‑to‑date on Apple products, services, purchase options, and sales processes.
• Support colleagues by sharing product knowledge and assisting with ownership opportunities.
• Maintain accuracy in transactions and follow store guidance.
• Perform additional store duties as needed, including customer service support in other areas.

Required profile

• Availability to work a schedule that may include evenings, weekends, and public holidays.
• Reliability in attendance according to local labor regulations.
• Proficiency in the local language, both written and spoken.
• Commitment to an inclusive environment and respect for diversity.

Required skills

What we offer

• A culture that values inclusion, diversity, and continuous learning.
• Opportunities to deepen knowledge of Apple and third‑party technologies.
• Team‑oriented environment with shared responsibility and accountability.