Security Supervisor

About the role

The Security Supervisor leads the Safety & Security Department at Four Seasons Hotel Venice, ensuring a safe and protected environment for guests, colleagues, and hotel assets. Reporting to the Security Manager, you will oversee daily security operations, monitor surveillance and alarm systems, and coordinate incident response while maintaining Four Seasons’ high safety standards.

Key responsibilities

• Supervise daily security team activities to safeguard guests, employees, and property.
• Monitor CCTV, access‑control, fire panels and alarm systems, taking immediate action when required.
• Conduct regular interior and exterior patrols to identify safety risks or suspicious activity.
• Respond promptly to incidents, emergencies, medical situations, alarms, guest complaints or disturbances.
• Document all incidents, accidents and security‑related activities in accordance with hotel standards.
• Train, coach and mentor Security Officers to foster vigilance, professionalism and a guest‑focused approach.
• Escort VIP guests and assist guests with disabilities, ensuring safe movement throughout the property.
• Maintain confidentiality of guest information and enforce access‑control procedures.

Required profile

• Calm decision‑making under pressure with excellent communication skills.
• Strong collaborative ability with internal teams and external authorities.
• Leadership experience in a security or safety environment, preferably within hospitality.

Required skills

• CCTV monitoring
• Access‑control system operation
• Fire alarm system management