Senior Business Analyst - Payments Migration

About the role

Fiserv, a global leader in fintech and payments, is hiring a Senior Business Analyst in Milan. This is a leadership role requiring deep payments domain expertise, strong client-facing skills and the ability to lead analysis workstreams in large-scale regulated environments. The role covers requirements gathering, migration analysis and planning, and mentoring a team of business analysts.

Key responsibilities

• Act as a trusted adviser to senior client stakeholders and lead and mentor a team of business analysts, setting quality and delivery standards.
• Own the analysis workstream end-to-end, representing the programme in governance forums, steering committees and executive reviews.
• Run discovery workshops, decompose complex problems into structured requirements and use AI-assisted tools to speed up requirements gathering and validation.
• Lead credit card platform migration strategies, including data mapping, transformation rules, parallel runs and cutover planning.
• Produce process models, functional specifications and migration artefacts, maintain requirements traceability and set documentation standards.
• Define UAT strategy, oversee UAT and system integration testing, and validate migrated data and business rules.
• Act as the main liaison between business units, technology teams, delivery partners and vendors, and drive status reporting and risk management.

Required profile

• Experience leading and mentoring BA teams (3+ analysts) on complex programmes.
• Deep understanding of credit card issuing, processing platforms and payment ecosystems (8+ years in payments or financial services).
• Multiple platform migration or major transformation programmes in payments or financial services.
• Working knowledge of payments regulations such as PCI DSS, PSD2 and local regulations.

Required skills

• Hands-on experience with VisionPLUS / FirstVision platforms and card processing platforms (FirstVision, CMS, TSYS).
• Knowledge of ISO 8583 messaging, APIs and service-based integrations.
• BPM/process modelling tools (Visio, Miro, Lucidchart).
• Data analysis tools (SQL, advanced Excel, Power BI).

Certifications such as CBAP or PMP are highly desirable. Salary starts at EUR 77,670, negotiable depending on experience.