Senior Onboarding Specialist - Italian Speaking

About the role

Salesforce is looking for a Marketing Cloud Onboarding Specialist, a customer-facing role focused on onboarding, guidance and adoption. The specialist helps new customers get started with Marketing Cloud, understanding the platform, navigating setup and building confidence. The position requires fluency in both English and Italian and 2+ years of work experience.

Key responsibilities

• Act as a key onboarding contact for new customers
• Lead virtual onboarding sessions and walkthroughs
• Help customers understand core Marketing Cloud functionality and best practices
• Support customers as they begin using the platform in real business scenarios
• Partner with internal Salesforce teams to ensure a smooth onboarding experience
• Build strong customer relationships through clear communication and practical guidance
• Contribute to onboarding documentation, process improvements and knowledge sharing

Required profile

• Fluent in both English and Italian
• 2+ years of work experience
• Experience in a customer-facing role such as onboarding, support, customer success, implementation or technical advisory
• Strong communication and presentation skills, able to explain technical concepts to different audiences
• Ability to manage multiple priorities and work independently
• Interest in technology, digital marketing and customer experience platforms

Required skills

• Marketing Cloud knowledge preferred
• Experience with Salesforce or CRM platforms is a plus
• Experience delivering onboarding, training or customer enablement sessions is a plus