Team Manager – Retail (Milan)

About the role

As a Team Manager for Burberry in Milan, you will lead a customer‑facing team on the shop floor, delivering exceptional service and driving store performance across all product categories. Your passion for the brand and strong retail background will help you inspire the team and create memorable client experiences.

Key responsibilities

• Partner with store management to achieve and exceed sales targets and KPIs.
• Analyse store performance, report trends and competitor activity to support business growth.
• Lead, coach and motivate a high‑performing team, setting clear performance targets.
• Act as a brand ambassador, showcasing deep product knowledge across all categories.
• Develop long‑term relationships with top clients and manage CRM initiatives.
• Ensure compliance with company policies and uphold the brand’s values.

Required profile

• Dynamic, inspiring leader with a strong retail background.
• Excellent relationship‑building skills with both team members and clients.
• Passion for the Burberry brand and a commitment to delivering an exceptional client experience.
• High integrity and adherence to company compliance standards.
• Demonstrated ability to drive sales performance and achieve targets.

Required skills

• Experience with CRM database reporting and client outreach.