Automotive Coach & Consultant

About the role

MSX is seeking an enthusiastic Automotive Coach & Consultant to support its sales and service network across Italy. The role focuses on monitoring, coaching, and advising the use of new tools to enhance Customer Experience (CE) performance throughout the automotive dealer network.

Key responsibilities

• Prepare standard and ad‑hoc reports and analyses on CE metrics.
• Draft and manage official communications to the sales and service network.
• Create and deliver PowerPoint presentations on CE‑related topics.
• Support the CE department in designing incentive schemes.
• Design, manage, and deliver virtual coaching sessions (webinars) on CE topics.
• Provide hands‑on assistance for the implementation of new projects and tools.
• Develop and deliver training modules for internal field staff and the sales & service network.
• Conduct classroom‑based behavioral training on soft skills.
• Perform potential and gap analyses.

Required profile

• University degree.
• Minimum 2 years of experience in data analysis and reporting, preferably in the automotive sector.
• Advanced knowledge of the automotive industry and customer journey principles.
• Strong analytical mindset with the ability to translate insights into action plans.
• Excellent communication, presentation, and public‑speaking skills.
• Fluent in English and Italian.
• Willingness to travel nationwide.

Required skills

• Dealer Management Systems (DMS) used in the automotive sector.
• Microsoft Office suite (Excel, PowerPoint, Word).
• Visual analytics tools.
• Database querying.

What we offer

• Opportunity to work with a global leader in automotive performance solutions.
• Dynamic, cross‑functional team environment.
• Professional development through coaching and training activities.