Global Key Account Manager – Softlines

About the role

SGS is seeking a Global Key Account Manager for its Softlines business in Italy. The role focuses on retaining top customers, developing strategic partnerships, and driving revenue growth across all Softlines segments.

Key responsibilities

• Maintain and expand relationships with assigned key accounts, acting as a strategic advisor.
• Identify new business opportunities within the Softlines industry and develop a network of contacts.
• Collaborate with C&P locations, business departments, and client stakeholders to align service delivery.
• Support business development and marketing initiatives, including promotions and events.
• Prepare and present regular reports, revenue forecasts, and account performance metrics.
• Transfer client feedback and innovative solutions to global technical teams.
• Ensure alignment of services with global sales strategies and meet defined KPIs.

Required profile

• University degree or equivalent.
• 10+ years of experience in a multinational organization, preferably in Softlines consumer products.
• International business exposure with a strong understanding of the global Softlines market.
• Proven experience in key account management, program management, or sales hunting.
• Strategic planning and results‑oriented mindset.

Required skills