Special Services Agent – Airport Operations

About the role

LATAM is looking for a Special Services Agent to join its Preferred Services – Airports Management team in Rome. In this role you will ensure a seamless end‑to‑end experience for Signature and GOSS passengers, contributing to the airline’s mission of keeping millions of people connected worldwide.

Key responsibilities

• Assist passengers with check‑in, boarding, and disembarkation processes.
• Anticipate and resolve service disruptions, ensuring a smooth journey.
• Maintain high standards of service quality throughout the passenger’s travel experience.

Required profile

• Degree in Tourism or a related field.
• Minimum 2 years of customer‑service or airport‑industry experience.
• Advanced proficiency in English and Spanish.

Required skills

• Familiarity with the SABRE reservation system (preferred).

What we offer

• Dynamic, international work environment with rotating shifts.
• Staff travel benefits and professional development programs.
• Access to LATAM Wellbeing Program and discounts worldwide.