Account Manager Regions Italy

About the role

Glovo, part of the Delivery Hero Group, is looking for an Account Manager for the Italy regions, based in the Milan office. You will build, manage and grow relationships with top restaurant partners, acting as a trusted consultant to drive their success. The role uses data-driven insights, industry knowledge and cross-functional collaboration to optimise partnerships.

Key responsibilities

• Build and maintain strong, long-term relationships with restaurant partners through consistent, proactive communication.
• Understand partners' business goals and challenges to give strategic guidance and support.
• Analyse data to drive operational excellence, growth and profitability for partners and Glovo.
• Drive revenue growth through promotions, marketing activations and menu optimisation, and take ownership of partner revenue performance.
• Work with Marketing, Operations, Finance and Customer Service to design customised solutions for each partner.
• Own the partner onboarding process in the app, from store setup to supporting their first days, with a focus on operations, marketing and sales.

Required profile

• 2+ years of experience in high-performance account management or business consultancy, preferably in FMCG, food-hospitality or on-demand delivery.
• Bachelor's degree in Business Administration, Marketing or Industrial Engineering is a plus.
• Native-level Italian and English proficiency are required.
• Proven track record of exceeding KPIs, problem-solving, organisation and time management.

Required skills

• Good knowledge of internal tools such as the Google suite.
• Salesforce is a plus.

What we offer

• 30% quarterly performance bonus.
• Private health insurance.
• Monthly Glovo credit.
• Discounts on transport, food and kindergarten expenses.
• Extra time off, two days of work from home per week and up to three weeks working from anywhere per year.
• Enhanced parental leave and an office-based nursery.
• Online therapy and wellbeing benefits.