Bilingual Support Assistant – Translation & Admin Services

About the role

We are seeking a Bilingual Support Assistant to provide administrative and translation support to the Army Community Service (ACS) Center at Caserma Ederle in Vicenza, Italy. The role assists service members, their families, and Department of Army civilians in adapting to life overseas by handling everyday administrative tasks and non‑legal, non‑medical translations.

Key responsibilities

• Perform general office and customer‑service duties to support ACS programs and operations.
• Translate written and verbal communications between English and Italian for service members, families, and civilians.
• Assist with Soggiorno permit extensions, explain utility bills, and handle other everyday correspondence.
• Create and maintain monthly data tracking reports (CTS) and submit statistics to the Program Manager.
• Execute any additional tasks assigned by the Contracting Officer Representative (COR).

Required profile

• Strong customer‑service orientation.
• Fluent in spoken, written, and read English and Italian.
• U.S. citizenship with SOFA status.
• Experience using Microsoft Office applications.

Required skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook).