Flagship Store Director (General Manager) - Piazza Duomo, Milan

About the role

ALO is looking for a Flagship Store Director (General Manager) for its store in Piazza Duomo, Milan. The GM leads, manages and develops all aspects of the store's business, creates a positive and productive work environment, and is accountable for sales and profitability goals, operational objectives, merchandising standards and a successful Sales, Operations and Visual team.

Key responsibilities

• Retail leadership: develop and execute retail strategies covering customer experience, client relations, employee performance and community connectivity, and increase brand awareness and foot traffic
• Team leadership: onboard new hires, train existing staff, coach and evaluate the team, set individual development plans and fill open positions, prioritising internal colleagues
• Operations: enforce store standards (cleanliness, maintenance, replenishment), maintain visual merchandising, supervise inventory and keep shrink at or below target, complete daily and weekly reporting, manage headcount and payroll and implement an effective P&L strategy
• Business partner: identify opportunities in product, sales and team development, resolve customer complaints, collaborate with cross-functional partners and communicate with the executive team
• Hold regular store meetings, reinforce company standards and policies and hold staff accountable

Required profile

• Prior retail or related industry experience
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Guest experience, organisational and time management skills, and agility in a fast-paced, changing environment
• Entrepreneurial mindset, independent work ethic and personal accountability
• Alignment with ALO's guiding principles

Required skills

• Working knowledge of MS Office (Word, Excel and Outlook)
• Ability to use company performance tools to track sales goals and KPIs such as conversion, average sales and UPT