Front Desk Supervisor – Luxury Hotel

About the role

The Front Desk Supervisor leads the Front Office team at Four Seasons Hotel Danieli in Venice, ensuring every guest enjoys a seamless arrival, stay, and departure experience. This visible leader acts as a guest advocate, upholding the brand’s luxury standards while driving operational excellence.

Key responsibilities

• Supervise and coordinate daily Front Desk operations across all shifts, guaranteeing smooth service delivery.
• Welcome guests, manage check‑ins, check‑outs, and direct guest interactions with professionalism and warmth.
• Coach, mentor and motivate Front Desk Agents, providing feedback to maintain high service standards.
• Address guest requests, inquiries and concerns promptly, delivering personalized service and effective service recovery.
• Monitor room inventory, arrivals, departures and VIP guests in collaboration with Rooms Control and other departments.
• Ensure accuracy of guest profiles, preferences, billing procedures and financial transactions.
• Utilize Opera and other hotel systems for reservations, room assignments, reporting and operational communication.
• Coordinate closely with Housekeeping, Concierge, Guest Experience and other operational teams to guarantee flawless guest experiences.

Required profile

• Proven experience in a front‑office or reception role within a luxury hotel environment.
• Strong leadership and coaching abilities, with a focus on delivering exceptional guest service.
• Excellent problem‑solving skills and the capacity to handle guest concerns proactively.
• Attention to detail in managing guest data, billing and inventory.

Required skills

• Opera (hotel property management system)