Host Service & Reception (m/f/d)

About the role

We are looking for a friendly and energetic Host Service & Reception professional to be the first point of contact for guests at our 164‑room Ruby Giulia hotel in Rome. You will create a welcoming atmosphere, support the self‑check‑in process and ensure a smooth stay from arrival to departure.

Key responsibilities

• Greet guests, manage check‑in/out and answer enquiries.
• Assist guests with the self‑check‑in system and front‑desk duties.
• Prepare cocktails, drinks and light snacks with speed and quality.
• Run the breakfast buffet and serve coffee using barista skills.
• Receive, inspect and store goods, maintaining proper mise‑en‑place.
• Provide local recommendations and insider tips to enhance the guest experience.

Required profile

• Previous experience in the hotel or hospitality sector is a plus, but not mandatory.
• Flexible to work rotating shifts, including weekends.
• Reliable, multitasking and eager to learn.
• Empathetic, humorous and a team player.
• Fluent in Italian and English.

Required skills

• Cocktail preparation.
• Barista expertise.
• Self‑check‑in system operation.

What we offer

• Full‑time 35‑hour week with a supportive, creative work environment.
• Opportunities to express your personality through style, tattoos or hair colour.
• Team events and a vibrant workplace culture.