Implementation Manager

About the role

Fiserv, a global leader in fintech and payments, is hiring an Implementation Manager in Milan. Reporting to the Programme Director and/or Programme Manager, the role plans, coordinates and delivers client implementations, conversions and migrations, acting as the main link between the client, internal Fiserv teams and external partners. It covers the full lifecycle, from planning and requirements alignment through testing, go-live and transition to BAU.

Key responsibilities

• Define the implementation approach, scope, delivery plan and governance structure, and set client expectations on deliverables, milestones and timelines
• Develop workstream plans, resource and effort estimates, schedules and RAID management, and track readiness and event entry criteria
• Coordinate cross-functional Fiserv teams, clients and third parties, and act as the primary point of contact for the client
• Manage implementation risks, issues, changes and deliverables, and run governance forums and implementation reviews
• Support go-live and event management, including incident handling, rosters and out-of-hours cover during critical windows
• Ensure a clean transition to BAU, obtain client acceptance, close out the project and archive documentation

Required profile

• Minimum 5 years of proven experience in implementation management, client onboarding, conversion or delivery roles within the financial services industry (the text is cut off at "Cards and Paym...")