IT Workplace Administrator

About the role

As the IT Workplace Administrator in the Milan office, you will join the Regional EMEA IT Workplace team, delivering 1st and 2nd line support to a diverse internal user base that includes corporate offices, remote camps, hotels and river boats across the EMEA region.

Key responsibilities

• Manage and resolve support queries via the IT service desk, phone, email, Teams and in‑person, acting as the first point of contact and escalating complex issues.
• Coordinate onboarding and off‑boarding activities, provisioning hardware and software for new starters and ensuring secure de‑provisioning for leavers.
• Maintain accurate asset and user inventories, overseeing the hardware lifecycle from procurement to decommissioning.
• Perform regular system maintenance, including hardware servicing and software patching/updates.
• Assist the Global IT Infrastructure team with regional projects, system upgrades and technology improvement initiatives.
• Create and maintain technical documentation, SOPs and training guides for staff.
• Proactively monitor key systems to identify and mitigate potential issues before they impact the business.
• Support existing AKTG properties and other regional assets such as river boats.

Required profile

• Deep knowledge of Windows operating systems and the Microsoft Office 365 suite.
• Hands‑on experience with Active Directory account management.
• Proven experience managing iOS and Android devices in a professional environment.
• Fluent English communication, both written and spoken, with the ability to explain technical concepts to non‑technical users.
• Strong ability to prioritize tasks in a fast‑paced environment with high attention to detail.
• Team‑oriented mindset and a desire to contribute to a positive workplace culture.
• Process‑driven problem‑solver who seeks to improve existing ways of working.

Required skills

• Windows OS
• Microsoft Office 365
• Active Directory
• iOS device management
• Android device management