Operational Readiness Business Analyst

About the role

Fiserv, a global leader in fintech and payments, is hiring an Operational Readiness Business Analyst in Milan. Reporting to the Programme Director and/or Programme Manager, the role supports client implementations, conversions and migration initiatives by assessing, documenting and coordinating the operational readiness needed for a successful transition to go-live, warranty and business-as-usual. It works with clients, internal teams and third-party partners to align operational processes, support models, controls, procedures, training needs and handover requirements with the target-state solution.

Key responsibilities

• Define and coordinate the operational readiness approach in line with project and implementation objectives.
• Assess current-state and target-state processes to identify readiness impacts, gaps, dependencies and required changes.
• Gather, analyse and document readiness requirements across business, service, operations and support teams.
• Identify impacts on procedures, service models, controls, escalation paths, support processes and business continuity arrangements.
• Produce and maintain readiness documentation such as impact assessments, readiness trackers, process documentation and handover requirements.
• Track readiness criteria for key milestones, go-live and transition to BAU, and coordinate stakeholder understanding of process changes and handovers.
• Support training needs assessment, go-live preparation and the transition to warranty and BAU.
• Manage readiness deliverables according to Fiserv governance and project methodology, track open points and escalate risks and blockers.
• Take part in governance meetings, status reviews and implementation and testing support, and close out readiness actions and lessons learned.

Required profile

• Minimum 5 years of experience in operational readiness, service readiness, business process change, operations, customer servicing, testing, training or BAU handover within financial services, cards and payments (card and payment processing experience preferred).
• Strong verbal and written communication skills, with professional English and Italian.
• Good understanding of implementation lifecycles, go-live readiness, handover and transition to BAU.
• Working knowledge of issuing, card-processing and payments operations.

Required skills

• Experience with migrations from legacy platforms to modern processing platforms (great to have)
• Multi-country programmes and complex client delivery (great to have)
• Business Analysis, Change Management or Project Delivery certification preferred (great to have)

Salary starts at EUR 52,470, negotiable depending on experience. Apply through the company's application form with your legal name and a completed profile and resume.