Project Manager - Cards and Payments

About the role

Fiserv, a global leader in fintech and payments, is looking for a Project Manager in Milan. Reporting to the Programme Director and/or Programme Manager, the role leads the planning, governance and delivery of complex client projects and initiatives, managing resources across multiple areas and potentially third parties to meet agreed cost, time and quality objectives. It covers the full project lifecycle, from planning and governance to closeout and transition to BAU.

Key responsibilities

• Define the project brief and delivery approach, set client expectations and establish the project governance structure
• Develop estimates for resources, costs and durations, create a high-level schedule and coordinate the project plan (scope, budget, risks, procurement, testing, training, communications)
• Manage the project plan, budget, risks, issues and dependencies, and report regularly on schedule, cost, benefits and scope changes
• Facilitate governance forums, manage risks and issues, and monitor delivery progress across workstreams
• Manage scope, schedule and budget changes, and support transitions to BAU, including handovers to service and support teams
• Lead a matrix team of Fiserv SMEs and third-party resources, and perform project administration such as status reporting, documentation and financial tracking
• Close out the project by confirming acceptance criteria, costs and deliverables, and run a lessons learned session

Required profile

• Significant proven project management experience, preferably in financial services, cards and payments (8+ years)
• Strong client-facing communication, stakeholder management and governance leadership
• Ability to influence cross-functional teams in a matrix environment and to build a network across Fiserv, client and third-party teams
• Excellent verbal and written communication in English and Italian

Required skills

• Strong command of MS Office, especially Word, Excel, PowerPoint and MS Project
• Understanding of project lifecycles, governance, financial control and transition to BAU
• Preferred: PRINCE2 or equivalent certification, card and payment processing experience, and experience with multi-lingual, multi-country projects and travel