Boutique Director - High Luxury Brand, Milan

About the role

A prestigious high-luxury brand, represented by a recruitment agency, is recruiting a Boutique Director for one of its most strategic boutiques in Milan. The successful candidate will lead a large and complex team in an international and highly demanding luxury environment.

Key responsibilities

• Lead, inspire and develop a large boutique team, fostering a strong performance and client-oriented culture
• Drive business performance through KPI monitoring, productivity analysis and commercial action plans
• Develop and manage relationships with VIP/VIC clients, ensuring an exceptional and highly personalized experience
• Act as a Brand Ambassador, ensuring excellence across service, operations and boutique standards
• Collaborate with HQ and retail stakeholders on clienteling initiatives, events and special projects
• Produce reports and business analysis to support strategic decisions

Required profile

• Fluent English
• 7-10+ years of managerial experience within luxury or high-luxury brands
• Proven experience managing large and complex team structures
• Strong business acumen combined with a hands-on approach
• Excellent leadership, communication and problem-solving skills
• Client-oriented, detail-focused and highly organized