Client Engagement Manager – Europe

About the role

Zegna is seeking a senior Client Engagement Manager to lead and elevate the client engagement vision across Europe. Based in Milan, you will focus on deepening relationships with the brand’s most valuable customers and driving growth of the top tier of the client pyramid.

Key responsibilities

• Define and execute a Europe‑wide client engagement strategy targeting UHNW and top‑tier clients.
• Design and oversee curated, on‑brand experiences that strengthen emotional connections and increase client value.
• Lead regional Clienteling Managers, providing strategic direction and best‑practice guidance.
• Collaborate with Retail, Marketing, Events and CVM teams to ensure a consistent, elevated client experience.
• Govern the implementation of engagement initiatives, ensuring operational excellence and brand alignment.
• Monitor performance, VIC development and ROI, using insights to continuously optimise strategies.

Required profile

• 7+ years of experience in client engagement, experiential marketing, events or related fields within luxury, fashion, jewelry, hospitality or other premium industries.
• Proven ability to design and manage high‑end experiences for UHNW and top‑tier clients.
• Deep understanding of luxury retail environments, clienteling dynamics and VIC engagement strategies.

Required skills