Deployment Strategist – Italy

About the role

ElevenLabs, an AI research and product company behind ElevenAgents, ElevenCreative and ElevenAPI, is hiring a Deployment Strategist based in Italy. Working with a team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists, you will help deploy ElevenAgents for enterprise customers. The role is remote-first, can be done from anywhere in Italy (with a preference for Milan), and involves regular travel to customer sites.

Key responsibilities

• Meet with strategic customers to understand their AI transformation goals and the biggest pain points in customer-facing and operational workflows powered by AI agents.
• Own flagship deals end-to-end, from use case identification to structuring commercial terms (outcome-based pricing, license fees, implementation arrangements) and closing them.
• Act as a trusted partner with a provisioned account, spend meaningful time onsite and own delivery outcomes as if you were part of the customer's team.
• Identify high-impact use cases and work with Forward Deployed Software Engineers to bring them to life.
• Guide customers on best practices for deploying products such as ElevenAgents, including agent design, orchestration and production readiness.
• Explore applications in new industries and expand AI solutions across sectors globally.
• Present results and proposals to technical teams and C-suite executives, build demos, and feed field insights back to the Research teams to shape the roadmap.

Required profile

• 3+ years of experience working with customers in a technical capacity; direct enterprise customer experience preferred.
• Experience in product development, delivery and change management.
• Comfort engaging in deal conversations, structuring value propositions and navigating enterprise sales cycles with GTM partners.
• Proven track record of owning complex, ambiguous projects and delivering results.
• Fluency in English and Italian, with a deep understanding of regional and cultural nuances.

Required skills

• Basic Python and familiarity with API integration, enough to prototype, demo and talk credibly with engineering teams.
• Familiarity with common LLM, tooling and AI agent frameworks.
• Ability to map enterprise use cases and workflows to AI systems.

What we offer

• An annual discretionary stipend for professional development.
• An annual discretionary stipend to meet colleagues, and a monthly co-working stipend if you live away from a main hub.
• An annual team offsite in a new location.
• A global team where talent is prioritized over location.