Senior Information Technology Assistant

About the role

The Senior Information Technology Assistant supports the Office of Information and Communications Technology (OICT) in delivering secure, reliable, and innovative technology solutions. Based in Brindisi, Italy, the role reports to a Senior Information Systems Officer and works within the Enterprise Solutions Service.

Key responsibilities

• Supervise a team of server operations staff, planning, scheduling and assigning work.
• Oversee installation, configuration, testing and deployment of server hardware and software on‑premises or in the cloud.
• Administer, monitor and provide technical support for server systems 24/7.
• Perform complex troubleshooting and ensure backup procedures are followed.
• Collect performance statistics, produce reports and maintain system documentation.
• Design and establish internal databases and file structures.
• Coordinate with other OICT groups and user departments to maintain efficient operations.
• Supervise custom software solution deployment, log service requests and act as escalation point.

Required profile

• Proven ability to lead and train junior technical staff.
• Strong analytical skills for troubleshooting and performance monitoring.
• Experience working in a multi‑disciplinary, international environment.
• Commitment to 24/7 operational support and adherence to infrastructure standards.

Required skills

• Server administration (hardware and software)
• Cloud deployment concepts
• Backup management
• Database design and file management
• Technical troubleshooting
• Team supervision and training

What we offer

• Opportunity to contribute to UN digital transformation initiatives.
• Professional development in a global, multicultural setting.
• Support for work‑life balance and flexible work arrangements.