Key Account Manager - Grocery and Retail

About the role

We are looking for an Account Manager (Grocery & Retail) based in Milan to guide the growth of our most strategic grocery partners, acting as a consultant to ensure Deliveroo remains a major revenue channel for global brands.

Key responsibilities

• Act as the primary consultant for a portfolio of major grocery and retail partners, building deep, long‑term relationships.
• Use data manipulation and analysis to identify trends, increasing profitability and growth for both partners and Deliveroo.
• Drive commercial value through upselling, cross‑selling and identifying new business opportunities within the portfolio.
• Collaborate with Marketing, Operations and Customer Service to develop and implement bespoke solutions that address partner challenges.
• Serve as the main point of contact for strategic partners, resolving complex issues with professional, timely, and scalable solutions.

Required profile

• Significant commercial experience, preferably in retail, FMCG or high‑growth technology companies.
• Deep knowledge of the food retail industry and its unique challenges.
• Proven ability to manage long‑term relationships with strategic stakeholders and global brands.
• Technical competency in using data tools and program‑management applications to drive best practices and measure impact.
• Professional fluency in English to collaborate with global teams and partners.

Required skills