Head Host – Guest Experience Leader

About the role

As the Head Host at Mama Shelter, you are the first point of contact for every guest, shaping their first impression and ensuring a memorable stay. You will lead the front‑of‑house team, oversee reservations, and guarantee that the hospitality experience is seamless and welcoming.

Key responsibilities

• Welcome guests with a personalized and friendly approach, managing table placement and special requests.
• Organise and manage all reservation processes to maintain smooth service flow.
• Handle telephone reception, answer inquiries, and take bookings efficiently.
• Supervise, coach, and schedule hosts and hostesses, ensuring high performance and teamwork.
• Collaborate with other departments to deliver an exceptional overall guest experience.

Required profile

• Strong attention to detail and proactive anticipation of guest needs.
• Excellent team spirit and communication skills, able to coordinate with colleagues effortlessly.
• Friendly, caring attitude with a natural ability to make guests feel welcome.
• Outstanding memory for guest preferences and contact information.
• Ability to remain calm and effective under pressure.

Required skills

What we offer

• Dynamic work environment within a creative hotel brand.
• Opportunities for internal development and international mobility.
• Inclusive and diverse workplace culture.