Client Director, Financial Services & Insurance (FSI)

About the role

ServiceNow is looking for a strategic, results-driven Client Director to manage a small portfolio of strategic accounts in the FSI sector. The role owns the end-to-end commercial health, relationship management and growth of the portfolio, acting as a trusted advisor to C-level executives and driving high adoption, renewals and annual recurring revenue. It is based in Milan and involves travel of up to 50%.

Key responsibilities

• Serve as the relationship manager between customers and ServiceNow, providing strategic leadership and partnership
• Work with other ServiceNow teams to build solutions aligned with each customer's strategic outcomes, leading large virtual teams
• Oversee the growth of global accounts, including the development and deployment of worldwide resources
• Build deep, multi-tiered relationships across the client's organisation, from project and IT teams to CxO level
• Develop roadmaps and capabilities across clients and ServiceNow teams to deliver an outstanding customer experience
• Achieve financial targets for the assigned clients, including licenses, renewals and professional services

Required profile

• 10+ years of experience in client management, aligning account strategies to revenue opportunities
• 5+ years as a Client Director or equivalent, with multi-million-dollar sales solutions and executive-level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (software or IT sales)
• Proven track record of exceeding sales targets
• Experience leading a virtual or matrixed team
• Extensive background dealing with large FSI companies and understanding of broad, macro-level business IT needs
• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI-powered tools, automating workflows or analysing AI-driven insights

What we offer

• Initial gross base pay of EUR 122,130 to 173,340, with a target gross annual OTE of EUR 244,260 to 346,680 depending on performance
• Role classified as DIRIGENTE under the National Collective Bargaining Agreement of the Trade Sector
• Benefits including generous paid leave, meal vouchers, employee share purchase opportunities, comprehensive insurance and wellbeing, mental health and family-support programmes