Customer Journey Expert Internship

About the role

ING is looking for an internship Customer Journey Expert in Milan. The intern supports the business in gathering functional and technical requirements for Tribe's assets and helps improve software applications through coding and testing. The role also involves working with data to generate value, taking part in code reviews and documentation.

Key responsibilities

• Gather and document business requirements and contribute to functional and technical analysis.
• Support application development following ING Bank standards and help write high-quality functional and technical documentation.
• Contribute to agile work in line with the solution design and enterprise architecture teams.
• Help implement high-quality code and propose code design improvements.
• Support the design, writing and execution of unit tests and functional tests.
• Collaborate with the Release team on code versioning and help identify and resolve defects, bugs and production issues.
• Learn business rules, guidelines and specifications from the Chapter Lead.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Engineering or Mathematics (Computer/Telecommunications).
• Interest in bug-fixing and code optimization.
• Strong teamwork skills in a multicultural environment and ability to learn quickly.
• Good written and spoken English and strong communication skills.

Required skills

• Basic knowledge or experience with programming languages and technologies such as Unix, Oracle SQL and IBM DataStage.

The internship takes place at ING, an international digital bank offering flexible smart working, in a data-driven environment.