Key Account Manager – Medical Aesthetics

About the role

This field‑based position is based in Milan and focuses on managing strategically important accounts within the medical aesthetics and injectables market. You will own a portfolio of high‑value customers, drive commercial growth and build long‑term partnerships.

Key responsibilities

• Manage a portfolio of strategic and high‑value accounts, creating growth and retention plans.
• Build and maintain relationships with clinic owners, senior clinicians, KOLs, procurement teams and other key stakeholders.
• Deliver revenue, profitability and account growth targets across the assigned territory.
• Identify new business opportunities within existing accounts through cross‑selling and portfolio expansion.
• Lead commercial discussions, contract negotiations, pricing strategies and account development initiatives.
• Analyse market trends, customer performance and competitor activity to identify growth opportunities.
• Coordinate with internal teams (Marketing, Medical, Training, Customer Service, Supply Chain) to maximise account performance.
• Support product launches, customer education programmes, workshops and training activities.

Required profile

• Minimum 3 years’ experience in Key Account Management within aesthetics, injectables, dermal fillers, dermatology, cosmetics or medical aesthetics.
• Minimum 2 years’ B2B field sales experience with a proven record of exceeding sales targets.
• Strong understanding of the medical aesthetics market and an established industry network.
• Experience managing strategic customer relationships and complex commercial opportunities.

Required skills

• Proven experience in commercial negotiations, contract management and pricing strategy.
• Strong knowledge of CRM systems, account planning and pipeline management.
• Good understanding of customer profitability, commercial performance and P&L fundamentals.
• Excellent communication, presentation and stakeholder‑management abilities.