Post Sales Customer Operations Specialist – 12‑Month Contract

About the role

As a Post Sales Customer Operations Specialist you will be the first point of contact for ABB customers and business partners in Italy, handling warranty claims, complaints and other post‑sale requests. You will work in a hybrid model, collaborating with internal teams to ensure timely and satisfactory resolutions.

Key responsibilities

• Provide end‑to‑end resolution of return and administrative queries, coordinating with internal resources.
• Monitor request status, ensure timely updates to customers, and manage escalations when needed.
• Maintain regular communication with customers, delivering clear information and maintaining a positive experience.
• Analyse trends in claims and inquiries to identify recurring issues and suggest process improvements.
• Collaborate with internal stakeholders to ensure a smooth flow of information and actions.

Required profile

• Proactive and agile attitude with a strong sense of ownership.
• Excellent written and spoken communication skills in English and French.
• Collaborative, solution‑focused mindset.

Required skills

• SAP
• Salesforce
• Excel

What we offer

• Minimum annual salary of €36,000 plus eligibility for a company productivity bonus.
• Flexible working hours and hybrid work options.
• Well‑being support, welfare plan, and canteen or meal vouchers.