Reservations & Operations Assistant

About the role

Belmond is seeking a Reservations & Operations Assistant for the Venice Simplon-Orient-Express, the luxury train that takes guests across Europe. The role is based in Venice, Italy, and supports the efficient operation of the train and the delivery of a luxury travel experience. It is a full-time position with an initial fixed-term contract, offering opportunities for advancement.

Key responsibilities

• Manage all aspects of staff travel arrangements, including hotel bookings, flight reservations and ground transportation, ensuring a seamless travel experience.
• Operationalise schedules with different providers using advanced programming skills to optimise scheduling efficiency.
• Maintain and update department cost files so senior operations can monitor costs and plan effectively.
• Enter and maintain accurate data on yearly planning, including dates, timings, stations, occupancy, meals and other requirements.
• Create guest requirement reports for all on-board departments.
• Coordinate passenger transfers for arrivals and departures, acting as main contact for transfer providers.
• Collect information from the Reservation Office, travel agents and data systems and pass it clearly to staff.
• Monitor stock supplies with the warehouse and prepare supplier documentation accurately.
• Ensure compliance with safety regulations and environmental regulations.

Required profile

• Preferably a Bachelor's or Master's degree.
• At least 1 year of experience in a luxury company.
• Professional English, Italian and/or French (spoken and written).
• Knowledge of Venice and its logistics is preferred.
• Guest-oriented, quality and customer service driven, able to work under pressure and with flexible timings including weekends and bank holidays.

Required skills

• Highly advanced Excel skills for spreadsheet and data tasks.
• Managing and maintaining guest-related information in specific systems.

What we offer

• Compensation aligned with the candidate's level of experience.
• The Discovering Belmond programme: free accommodation at Belmond hotels, discounted rates on trains, cruises and safaris, and discounted food and beverages.
• Investment in employee development and well-being.