Senior Project Manager – Hybrid (Milan)

About the role

HCLTech is seeking an experienced Senior Project Manager to join its Milan office on a hybrid basis. You will lead infrastructure projects for global clients, ensuring stability, performance, and continuous improvement across the business unit.

Key responsibilities

• Manage crisis situations, enforce SLA compliance, and drive service improvement initiatives.
• Oversee the run arena, including system administration, storage, and backup services.
• Coordinate transition and delivery phases, acting as the primary point of contact for customers.
• Maintain clear communication with senior business stakeholders and internal delivery teams.
• Ensure zero escalations and surprise incidents while negotiating with customers.

Required profile

• 5‑10 years of infrastructure experience, with at least 5 years in project or transition management.
• Proven track record working with global clients and handling flexible shift timings.
• Strong verbal and written communication skills in Italian and English.
• Customer‑facing attitude, confidence, and a collaborative mindset.
• Preferred certifications: ITIL and Six Sigma.

Required skills

• Operating systems: UNIX, Windows.
• Virtualisation: VMware.
• Storage and backup technologies.
• Project management tools: MS Project, MS Office Suite.
• Cloud platforms: Google Cloud.
• Methodologies: ITIL, Six Sigma.