Spa Manager

About the role

The Spa Manager will lead the daily operations of a luxury spa located in Porto Cervo, overseeing salon, skin‑care, massage, reception and locker‑room areas. The role focuses on delivering exceptional guest experiences while achieving the department’s financial targets.

Key responsibilities

• Supervise and coordinate all spa staff, ensuring proper supplies, equipment and uniforms are available.
• Manage the spa budget, operating statements, payroll reports and inventory within allocated limits.
• Maintain cleanliness and safety standards across all spa facilities and equipment.
• Handle guest feedback, resolve complaints and promote continuous service improvement.
• Act as the Spa Director’s deputy, assuming full responsibility in their absence.
• Lead training initiatives, conduct performance reviews and support employee recognition programs.

Required profile

• High school diploma or equivalent.
• Minimum of 2 years experience in spa operations, guest services or a related field.
• Strong understanding of budget management and financial reporting.
• Excellent communication and problem‑solving abilities.
• Ability to motivate and develop a team in a hospitality environment.

Required skills

• Budget management
• Inventory control
• Customer service orientation
• Team leadership