Spa Receptionist – Luxury Hotel

About the role

As the first point of contact for guests at the Shiseido Spa within the iconic Hotel Cala di Volpe, you will ensure a warm welcome and seamless service. The role combines front‑desk administration with guest interaction in a luxurious, tranquil environment.

Key responsibilities

• Greet and welcome spa guests with a professional and friendly demeanor.
• Manage appointment scheduling and optimise the daily agenda.
• Handle guest inquiries, requests and complaints promptly.
• Provide detailed information on treatments, services and products.
• Process payments and maintain accurate transaction records.
• Keep the reception area clean, organized and inviting.
• Promote and upsell spa services and retail products.
• Coordinate with therapists and other staff to ensure smooth operations.
• Assist with inventory control and supply ordering.

Required profile

• Previous experience in customer service or reception, preferably in a spa or luxury hotel.
• Excellent communication skills in English and Italian; additional languages are a plus.
• Strong organisational and multitasking abilities.
• Positive attitude with a passion for delivering outstanding guest service.
• Flexibility to work various shifts, including weekends and holidays.

Required skills

• Proficiency with spa management software and related technology.

What we offer

• Competitive monthly salary of €1,806.
• Opportunity to work in a prestigious hotel on the beautiful Costa Smeralda.
• Supportive, family‑like team environment and professional development.