Team Manager – Retail (Milan)

About the role

As a Team Manager at Burberry in Milan, you will lead a customer‑facing team on the shop floor, delivering exceptional service and driving store performance across all product categories. You will act as a brand ambassador, ensuring the team embodies Burberry’s values and standards.

Key responsibilities

• Partner with store management to enhance sales performance, consistently achieve targets and develop strategies to exceed KPIs.
• Analyse store performance, report business trends and competitor activity to support growth.
• Lead and support all activities that contribute to store objectives, including visual merchandising and product launches.
• Build and nurture relationships with local customers, personal shoppers, competitors, events and third‑party partners.
• Lead a high‑performing, service‑oriented team, set performance targets and drive productivity.
• Provide an excellent client experience, develop long‑term relationships with top clients and act as a specialist for all product categories.
• Monitor CRM database, execute CRM initiatives, capture meaningful client data and drive targeted outreach.
• Ensure consistent training standards and product knowledge across the team.

Required profile

• Passion for the Burberry brand and luxury retail.
• Strong retail background with proven leadership and relationship‑building skills.
• Ability to work actively on the shop floor and engage directly with clients.
• High integrity and commitment to company compliance.
• Role model who inspires and develops team members.

Required skills

• Comprehensive product knowledge across all Burberry categories.
• Proficiency in using CRM tools for client management and outreach.
• Ability to analyse sales data, KPIs and market trends.
• Effective communication and coaching abilities.