Team Leader – Pub Operations
Metropolitan Pub Company · Florence
Job description
About the role
As a Team Leader you will lead by example, ensuring the shift runs smoothly and that every guest receives a memorable experience. You will support the team with everything they need, uphold high standards, and keep customers happy.
Key responsibilities
- Provide heartfelt, memorable service to every customer.
- Deputise for the management team and resolve issues in their absence.
- Organise and coordinate the team during busy shifts, ensuring efficient operation.
- Maintain a safe, legal, and clean bar environment and address any concerns promptly.
Required profile
- Strong eye for detail, ensuring every pint is poured perfectly.
- Role model for delivering excellent service and a warm welcome.
- Ability to think on your feet and adapt to fast‑paced challenges.
- Positive, can‑do attitude and a genuine team player.
Required skills
What we offer
- Competitive salary and pension contribution.
- Career development and apprenticeship training across well‑known brands.
- Generous staff discounts on food, drink and accommodation.
- Employee assistance program covering mental health, financial and legal support.
- Family‑friendly maternity/paternity policies and menopause‑friendly environment.
- Referral bonus up to £1,500, Wagestream access, and retail discounts.
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Published 1 giorno fa
Expires tra 1 mese
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Metropolitan Pub Company
Florence
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